Privacy & Security
1. Introduction
This Privacy & Security Policy is a legal document which must be read in conjunction with Our Terms. By agreeing to Our Terms and by your use of this website you are consenting to our Privacy & Security Policy.
The purpose of this Privacy & Security Policy is to clearly show you how Floral Grace protects the privacy of users of its website. We are committed to protecting your privacy as a user of this website and to comply with English data protection laws. This Privacy & Security Policy has been written to help you understand why we need to collect such data from you and how we take steps to ensure that we protect it.
The information that you provide us will be stored in our database. This data is known as 'personal data' and as a company we are under a statutory duty to comply with the Data Protection Act 1998.
2. What information do we collect from you?
2.1 Your personal data
The information that you provide us when you shop with Floral Grace is stored in our database. The information we collect is known as personal data and includes:
your full name
your contact address (fax, email or post)
your delivery address
your billing address
2.2 Other information we keep about you
We also keep the following information:
any correspondence that you have sent us i.e. letters and/or emails
any other information that you may have sent us
2.3 The use of cookies
www.floralgrace.co.uk uses cookies. We do not use cookies to collect specific personal information from you or to record your credit card details.
3. Why do we need to collect this information?
We need to collect the above information to be able to communicate with you and send you your purchased products. We only use your information for this purpose and any other reason whereby we may need to contact you lawfully.
4. How do we use the information you provide us?
4.1 Your personal data
We only keep your personal data so that we are able to communicate with you about your order and to send you your purchased products.
We do not pass any of your details onto third parties.
4.2 How we may use your IP address
An IP address is a numeric address assigned to a computer that uses the Internet. We may use your IP address to help identify you should we feel it necessary to do so. This may be to identify problems with our server or for the general administration of our website or to track abusers of the website.
4.3 Marketing
We do not use your personal data for marketing campaign purposes. We do not send newsletters or any other promotional material to any shopper of www.floralgrace.co.uk. We will only contact you if we feel it necessary to do so for business, legal or any other reason pertaining to your use of www.floralgrace.co.uk or about your purchase from us.
4.4 SPAM (junk mail)
We never use the information you provide to send SPAM (junk email) to you or any other third-party.
5. How do we keep your personal data secure?
5.1 Use of your data by Floral Grace
Your personal data is only accessed by those with permission to do so at Floral Grace. We access your personal data on our databases by using computers situated in the UK.
Your personal data is stored in our database on servers provided by 34SP.com
5.2 Secure Socket Layer
Secure Socket Layers are used by some websites to encrypt data before transmitting it. If you opt to pay by PayPal you will be redirected to their site. Consequently, you should notice the following:
a) the webpage address (URL) should change from http://www.floralgrace.co.uk to https://www.paypal.com "http" to "https" indicates that the information that you provide on that page will be encrypted before being sent to their server. A webpage address with "http" indicates that this is not a secure page.
b) a golden padlock icon should appear on your browser window to indicate that the page you are visiting is secure. You can click or double-click this icon to display the security information of the page that you are visiting.
5.3 Your responsibility to help keep your personal data secure
You have a responsibility to keep your data secure. This includes ensuring that your credit card details are not able to be viewed by anyone whilst you shop with www.floralgrace.co.uk If you suspect that your personal data is not secure, please contact us immediately by email at enquries@floralgrace.co.uk
If you are using a public Internet access terminal please remember to log out after you have visited www.floralgrace.co.uk. Please be vigilant when using a public Internet access terminal to ensure that your personal data cannot be viewed by a third-party.
6. Your rights as a user of www.floralgrace.co.uk
The Data Protection Principles
fairly and lawfully processed;
processed for limited purposes;
adequate, relevant and not excessive;
accurate;
not kept for longer than is necessary;
processed in line with your rights;
secure; and,
not transferred to countries without adequate protection.
Under the Data Protection Act 1998:
Subject Access Requests
You have the right to request from us the information which we hold about you on our database. This is known as the right of subject access. You must write to us at the address at the end of this Privacy & Security Policy. By English law, we are entitled to charge you £10 for providing you with this information. We will deal with your request promptly and in any case within 40 days of receipt of the following: a) the fee of £10 and b) the information which we have requested to make it easier for us to locate your data. We will respond to your Subject Access Request by writing to you by post.
Inaccurate Information
You have the right to have any inaccurate information held on our database rectified or deleted. We must correct this within 28 days. Please refer to section 8 and 9.
Marketing
You have the right to request a written confirmation from Floral Grace that we will not use your personal data for any direct marketing purposes by post, fax, telephone or junk mail. We do not aim to use your personal data for any direct marketing purposes, but if you would like written confirmation of this please write to us at the address at the end of this Privacy & Security Policy or email us at enquiries@floralgrace.co.uk.
Substantial Damage
If you feel that our use of your personal information is causing you substantial damage of substantial distress then you have the right to ask us to stop using such information.
7. Who do we share your information with?
7.1. Payments
Floral Grace uses the services of PayPal for all payments which are made by credit/debit card. You can visit their site at www.paypal.co.uk for more information.
7.2 Links to third party websites
We provide links from www.floralgrace.co.uk to other websites. Your use of such links is entirely at your own risk. We are not responsible for the material of third-party websites and do not endorse use of them. We, therefore, accept no liability for the material provided on third-party websites. Any information you provide on third-party websites will not be the responsibility of Floral Grace. We are not responsible for third-party privacy practices. All links from www.floralgrace.co.uk will open the third-party website in a new window to make it clear that you are being directed to another website.
7.3 Information required by law
We may disclose personal information to third-parties if required by law.
7.4 Third-Parties
We never make your personal data available to third parties except in the case of clause 7.3. We never disclose your information to third parties for direct marketing purposes.
Floral Grace cannot be held responsible for and personal data which is collected by any third party through fraud, deception or misrepresentation.
8. How can you change information that you have entered?
If you need assistance in changing your details that you have entered, please email us at enquiries@floralgrace.co.uk and we will assist you.
9. How can you delete your personal data we hold about you?
If you would like us to delete your personal data from our database please email us at enquiries@floralgrace.co.uk or write to us at the address at the end of this Privacy & Security Policy. We will delete your personal data from our database to be effective from the date we receive notification.
Please Note:
We update our database on a regular basis and will always delete any information which is no longer necessary. We are entitled to keep any personal data as required by law.
10. Protecting the Privacy of Children
Floral Grace does not knowingly collect the information from a child. This website is designed for users aged 18 years or older. We suggest that parents supervise their children's access to the Internet and our site, to ensure that their child's privacy is protected.
11. Changes to this Privacy & Security Policy
As the law can change, it may be necessary to make changes to this Privacy & Security Policy. If changes are necessary, we will notify you by placing a note on our homepage. Additionally, we will update the date at the top of this page so that you know when our Privacy & Security Policy was last updated. We advise you to check regularly to ensure you are familiar with our latest Privacy & Security Policy.
12. Contacting Floral Grace
If you have any questions or comments about our Privacy & Security Policy please email us at enquiries@floralgrace.co.uk. Alternatively, you can write to us at:
Floral Grace, 19 Minsmere Road, Ipswich, Suffolk, IP3 9GF
Subject Access requests:
Please include a cheque to the sum of £10 made payable to Floral Grace. Please write your address on the reverse of the cheque.